FAQ
- Haven’t received a response to a request you submitted?
- I am having trouble registering on the Customer Portal, what should I do?
- How do I Register for the Customer Portal?
- Do I need my Autoguard ID Card?
- I have a question that I did not see listed. Whom can I contact for more information?
- How do I cancel my Hendrick Autoguard Contract?
- How do I transfer my Hendrick Autoguard Contract?
- If I've already submitted a reimbursement request, how do I inquire about its status?
- How do I request reimbursement for a rental vehicle?
- How do I obtain a rental vehicle?
- If I am not near a Hendrick Automotive Group dealer, will you cover repairs at another repair facility?
- How are claims handled when I take my vehicle to a Hendrick Automotive Group dealer?
- I had a mechanical breakdown over the weekend and I wasn’t able to get authorization to have it repaired. Can I be reimbursed for these repairs?
- Where can I take my covered vehicle to be repaired?
- If my vehicle needs 3 repairs, do I have to pay the deductible 3 times?
- How do I receive covered repairs under my Hendrick Autoguard Mechanical Repair Service Contract?
- Is it possible to add the cost of a Hendrick Autoguard Mechanical Repair Service Contract to my lease or loan payment?
- Do you offer an interest-free payment plan?
- What are a customer's responsibilities under the terms of a Hendrick Autoguard Mechanical Repair Service Contract?
- What does Travel Breakdown cover?
- What is covered and not covered by a Hendrick Autoguard Mechanical Repair Service Contract?
- Can I renew or extend my Hendrick Autoguard Mechanical Repair Service Contract?
- When can I purchase a Hendrick Autoguard Mechanical Repair Service Contract?
- How much does a Hendrick Autoguard Mechanical Repair Service Contract cost?
- Which vehicle makes and models are eligible for a Hendrick Autoguard Mechanical Repair Service Contract?
- My vehicle is covered by the Manufacturer's Limited Warranty, why should I purchase a Hendrick Autoguard Mechanical Repair Service Contract?
- How would I know if a claim has been paid?
- How does the repair payment work?
- What happens when/if I have a breakdown away from home?
- What happens if I need a rental vehicle while mine is being worked on?
